Frequently Asked Questions
Everything you need to know about your luxury apparel and accessories.
How do I determine the best size for me?
We provide a comprehensive sizing chart on every product page. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of makeup, perfume, or alterations to qualify for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
How should I care for my Black Oak LED garments?
To maintain the quality of our fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.
Can I exchange an item for a different color?
Absolutely. You can initiate an exchange through our online portal. Once we receive your original item, we will ship out the new color at no additional shipping cost to you.